COVID-19 FAQs

Q: Is Evoke Physical Therapy and Wellness Center open?

A:  Yes, we are OPEN! Evoke Physical Therapy and Wellness Center is open and we are here to help! Physical Therapy has been designated as "Essential Healthcare," from our Local Government and CISA Homeland Security, allowing us to keep our doors open to serve those in need.

Q: How do you stop the spread of germs at your office?

A: At Evoke, we always keep patient safety in mind and Clean and Disinfect all surfaces on a regular basis as well as high-touch surfaces in between each patient, regardless of the coronavirus outbreak. We practice proper hand hygiene before and after each patient and before and after certain physical therapy procedures. We practice proper hand washing and hand sanitizer protocols and proper use of gloves. We use products that are EPA-registered surface disinfectants and that are on the EPA's List that meet criteria for use against SARS-CoV-2, the cause of COVID-19.

Q: What additional safety measures are you taking?

A:  Our goal is to ensure the utmost safety and health of all our patients and staff.  We are taking additional safety measures and have put in place the following office procedures:

  • Virtual Waiting Room: We treat one patient at a time and our office hours are by appointment only. We kindly ask that all patients wait in their car (if able) and call us upon arrival to our office.
  • Patient Screening: All patients will be pre-screened by phone for COVID-19 symptoms from their virtual waiting room at their appointment time. If a patient is presenting with COVID-19 symptoms, they will be advised to return home and contact their physician.
  • Temperature Check: Patients without COVID-19 symptoms will be greeted at the door for a temperature check using a non-contact thermometer. If a patient is presenting with a fever, they will be advised to return home and contact their physician.
  • Staff Screening: All employees will be screened for COVID-19 daily. Those presenting with any symptoms will return home and follow up with their physician before returning to work.
  • Hand Hygiene: Ongoing reinforcement to all staff and patients regarding hand washing and other preventative measures are in place.
  • Face Mask: In accordance with Executive Order mandates and the CDC, our office staff is required to wear a mask and have anyone entering our office wear a mask, unless there is an exception identified in the Order.  The CDC states, "Masks should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance."
  • Social Distancing: We ask that all patients maintain social distancing of 6 feet from other patients in common areas, waiting room and restrooms.
  • COVID-19 Consent: If you choose our outpatient physical therapy services, our COVID-19 Consent notice further details our office practices and additional safety measures. If you are high risk or are considered more vulnerable, please speak with your Primary Care Physician regarding the risks versus benefits of outpatient physical therapy and medical necessity. Virtual visits or Telehealth options are always available when appropriate.

Q: Is there a way to receive physical therapy at home?

A:  Yes, we are now offering Telehealth Physical Therapy, live video conferencing from your own home. Telehealth or virtual physical therapy is a mode of delivery of health care services over a technology platform, rather than by in-person means. Telehealth may not be appropriate for every patient, your physical therapist will determine if it is right for you, other restrictions may apply. Please call our office for more information 303-475-6252.

Q: Will I be charged if I cancel an appointment at the last minute due to illness symptoms?

A:  You will NOT be charged for cancellations due to any illness.

Q: When and How should I Wash my Hands?

A: The CDC states, "Washing your hands is easy, and it’s one of the most effective ways to prevent the spread of germs. Clean hands can stop germs from spreading from one person to another and throughout an entire community—from your home and workplace to childcare facilities and hospitals..." Learn more at: CDC When and How to Wash your Hands.

Q: When and How should I use Hand Sanitizer?

A: CDC recommends, "washing hands with soap and water whenever possible because handwashing reduces the amounts of all types of germs and chemicals on hands. But if soap and water are not available, using a hand sanitizer with at least 60% alcohol can help you avoid getting sick and spreading germs to others. You can tell if the sanitizer contains at least 60% alcohol by looking at the product label." For more information visit: CDC: Show Me the Science – When & How to Use Hand Sanitizer in Community Settings.

Q: I have questions about the Coronavirus and I don't know who to call?

A:  You can always call your Primary Care Doctor for any questions you may have. Other COVID-19 Local Information Helplines include:

  • COVID-19 Triage Plus staff are local, NC-licensed RNs experienced in care management who will assist any North Carolina resident regardless of insurance coverage or lack of coverage. Through an agreement with the NC Department of Health and Human Services, CCNC will staff this helpline from 7:00 a.m. to 11:00 p.m., seven days a week. COVID-19 Triage Plus Patient Information and Support Line: 1-877-490-6642.
  • The Hope4NC Helpline: 1-855-587-3463 connects North Carolinian's to additional mental health and resilience supports that help them cope and build resilience during times of crisis. It is available to everyone in North Carolina’s 100 counties during the COVID-19 crisis.

Q: Where to go for the most up to date COVID-19 information?

A: Additional information and resources for healthcare providers and the public are available at:

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